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1,208 Reviews

GEICO Review

Item: Geico-QS
Author: Nadav Shemer

Nadav Shemer

August 13, 2025

•

1 min

GEICO Summary

GEICO is one of the largest U.S. auto insurers, offering affordable rates, strong discounts, and an excellent mobile app. Available in all 50 states, it’s best for drivers who value convenience and savings, though it lacks gap insurance and has mixed claims satisfaction scores.

Geico-QS Pros & Cons

Pros

Many discount options

Wide availability, operates in all 50 states + DC

Highly rated, user-friendly mobile app

Cons

Doesn't offer gap insurance

Fewer local agents in some areas

Higher rates for higher-risk drivers

Geico-QS

Insurance Features

Wide coverage: liability, collision, medical, rental, roadside.

9.0

Discounts Available

Strong options: bundling, safe driver, military, multi-car.

9.0

Customer Service

24/7 claims & phone/app support; some delays reported.

8.0

Online Experience

Highly rated app, instant quotes, digital claims.

9.0

Direct Insurer?

Sells policies directly, no brokers required.

10.0

Types of insurance offered

GEICO provides a wide range of car insurance coverage, including:

Liability (bodily injury & property damage)
Collision and comprehensive
Uninsured/underinsured motorist coverage
Medical payments & personal injury protection (PIP)
Optional add-ons: roadside assistance, rental reimbursement, mechanical breakdown insurance

Additional features

Discounts: Military, federal employees, students, good drivers, and members of 500+ partner groups
DriveEasy: Usage-based program that tracks driving habits (available in many states)
Digital tools: Highly rated mobile app for policy management, payments, claims, and digital ID cards
24/7 customer support: Phone, website, and app access

How to apply

Visit www.geico.com or use the mobile app
Enter basic personal and vehicle details for a free quote
Review coverage options and discounts
Apply online, by phone, or through a GEICO agent

Filing a claim through GEICO

You can report accidents or damages online, in the GEICO Mobile app, or by calling their 24/7 claims hotline. The app lets you upload photos, track the status, and communicate directly with adjusters, making it easy to manage the process from start to finish.

GEICO contact details

Website: www.geico.com
Customer Service: 1-800-207-7847 (24/7 support)
Mobile app: GEICO Mobile (App Store rating: 4.8/5, Google Play: 4.5/5)
Headquarters: Chevy Chase, Maryland

Review summary

GEICO offers affordable car insurance with excellent discounts and one of the best apps in the industry. It’s ideal for drivers who value digital convenience and low rates. However, it lacks gap insurance and may not be the best fit if you want in-person service or top-tier claims satisfaction.

How do I know I can trust this review?

Our editors are serious about research - we combine our own experience with the services we recommend with reviews that come from verified users–just like you! Together with reviews from industry experts to ensure you choose with confidence and ease.

Nadav Shemer

Nadav Shemer is an insurance expert at BestMoney.com, with a background in financial journalism, hi-tech, and startups. He has covered business, tech, and energy for various publications and enjoys exploring the latest innovations in insurance to help readers make informed decisions.

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Trustpilot reviews

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Patrick

9 hours ago

Writing to thank Storm at Geico

Writing I want to take a moment to recognize the outstanding service I received from Storm at GEICO. I was in a stressful situation needing a tow truck for my car, and Storm made the entire process smooth, fast, and reassuring. From the moment we spoke, Storm was calm, professional, and incredibly helpful. They understood the urgency of my situation and took immediate action to get the assistance I needed without any hassle. What really stood out was their genuine care and clear communication—they kept me informed every step of the way and made sure I felt supported throughout. It’s not often you come across customer service this attentive and efficient. Storm turned a frustrating situation into a positive experience, and I’m truly grateful for their help. Thank you, Storm, for going above and beyond!

Lys

1 week ago

Geico tire help…

Today I called Geico because my rear tire pressure was at 1. The representative- Rebecca - was attentive and helpful. She assisted me in figuring out how to share my location and define what kind of service I needed. Winston from Always towing came to change my tire. He provided the best service from a quality greeting to fast and careful care. He pulled out the spare, changed the tires, and put my other tire in the trunk. He arrived about 30 minutes after my call to Geico. He was personable and kind! 10/10 service :)

Art Scott

2 weeks ago

I have had Geico both for my cars and…

I have had Geico both for my cars and home insurance for over 20 years. Best prices, best service. I do not try fly-by-night companies. I had a claim 2 years ago on a Toyota Vehicle with a manufacturer's defect. Toyota would not cover a warranty repair, the extended warranty would not cover it; 5 months to even get the parts. Geico under comprensive covered the $21K repair bill.

Celina Ramsey

1 month ago

Shamecka with the customer service…

Shamecka with the customer service department was absolutely wonderful!

...